FAQ

Frequently Asked Questions - Modern Goddess Co

What products does Modern Goddess Co offer? Modern Goddess Co specializes in uniquely designed oracle and tarot decks, journals, and various home decor items. Our products are crafted to inspire self-discovery, empowerment, and a deeper connection with the spiritual world.

Where can I purchase Modern Goddess Co products? You can find all our products on our Etsy shop. Follow us on social media for direct links to new items, updates, and collections.

Shipping Policies

Shipping Note: Since our inventory is limited and we're still growing, tarot and oracle orders can take up to two weeks as we ship directly from our manufacturer. We appreciate your patience—it’ll be worth the wait.

  • Processing Time: Orders typically process and ship within 3-7 business days. Please note that due to our growing inventory and demand, tarot and oracle orders can take up to two weeks as we ship directly from our manufacturer.
  • Domestic Shipping: Estimated delivery time for U.S. orders is 5-10 business days.
  • International Shipping: Estimated delivery time for international orders is 7-21 business days.
  • Tracking Information: Once your order has shipped, you will receive a tracking number via email. Please note that we are not responsible for delays caused by customs or postal carrier issues.

Lost or Delayed Orders If your package is lost in transit or there are any delays, please contact us immediately at and we will assist you in resolving the issue as quickly as possible.

Refund & Return Policy We strive for you to love your purchase! However, we do not accept returns or exchanges due to the nature of our products. If your order arrives damaged or if there is an error, please contact us within 7 days of delivery with photos of the issue, and we will work with you to resolve it.

Privacy Policy Your privacy is of utmost importance to us. We use your personal information only to process orders and provide customer support. We do not share or sell your data. Visit our full Privacy Policy for more details.

No Guidebook Needed Our oracle and tarot decks are designed with clarity and ease of use in mind. Each card features a proverb that is direct and impactful, making them easy to interpret without a guidebook. Embrace the wisdom of the past as a light guiding you forward.

How can I track my order? Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order through the carrier's website.

Are the products environmentally friendly? We strive to use sustainable materials in our products and packaging as part of our commitment to environmental responsibility. Our products are crafted with care, keeping both quality and eco-friendliness in mind.

How often do you restock items? Our restocking schedule varies depending on the product. We recommend following us on Instagram or subscribing to our newsletter for updates on restock dates and new product launches.

How can I contact customer service? You can contact us via our Etsy shop or email us directly at info@moderngoddessco.com. We aim to respond to all inquiries within 24 hours.

FAQs

  • Q: Do you offer custom decks or products?

    • Currently, we do not offer custom decks. However, we are always open to suggestions and ideas from our community!

  • Q: Can I order wholesale?

    • Yes, we welcome wholesale inquiries! If you're interested in carrying our products in your shop, please contact us at [your email] for wholesale pricing and terms.

  • Q: What if I entered the wrong shipping address?

    • If you realize there is an error in your shipping address, please contact us as soon as possible. If your order has not yet shipped, we can correct the address. Once an order has been processed, however, changes cannot be made.

  • Q: Do you accept refunds or cancellations?

    • We do not accept returns, refunds, or cancellations once an order is placed. If there's an issue with your order, please contact us at, and we will do our best to resolve it.

For any further questions or more detailed information, please do not hesitate to reach out to us. We are here to assist you!